Authority Mobile Computing
Councils face a diverse range of business challenges as they seek to efficiently address calls for improved customer service and response times, whilst also complying with a growing number of legislative and risk management information requirements. These challenges are intensified by the extremely diverse range of services provided by Council and the equally diverse range of assets and infrastructure for which Council is responsible.
To successfully address these challenges, Council needs to find ways to more efficiently capture the information they need and build business processes that minimise administrative burden and ensure staff productivity is optimal.
Authority Mobile is designed to help Council meet these challenges, delivering increased productivity and improved customer service as field workers are empowered to capture and act on information at the source and synchronise directly back to Council.
Operating in the Authority Enterprise Wide Solution environment, Authority Mobile shares information as appropriate with all of Council’s corporate systems. This effectively eliminates paper forms and manual re-entry, ensuring both the field workers and Council’s office staff have accurate, up-to-date information allowing them to provide more responsive and efficient service to customers. With full GIS integration Council staff can quickly locate assets or work order task sites and also have the capability to record GIS information for future reference.
Designed specifically for local government, Authority Mobile is highly flexible and highly scaleable, delivering a complete range of mobile applications across all of Council’s business operations, with the convenience and simplicity of a single platform and a single database.
Council can also utilise its existing asset attributes, register details and workflow processes for building mobile data entry forms, eliminating any duplication of effort and ensuring consistency and ease of use.
The Authority Mobile platform does not require data connectivity to operate in the field, ensuring that workers are always productive regardless of whether network coverage is available. Where workers have access to an internet connection in the field they are able to interact with Authority via our Java based functions. This environment provides all of Council’s workers with real time access to view, enter and update data.
Key Benefits
- Designed to synchronise directly with Council’s Authority corporate applications to ensure data accuracy and consistency
- Empowers Council’s field workforce to capture and act upon information at the source providing more responsive customer service and improving productivity
- Full GIS integration for efficient location of assets and workflow sites including ability to record GIS data in the field for future reference
- Highly flexible and scaleable solution delivering mobile applications across Council’s entire business on a single platform
- Transforms Council’s existing data definitions and workflow processes to mobile applications eliminating duplication of effort and delivering ease of use for field workers
To learn more about Authority Mobile Computing email info@civica.com.au or contact our National Sales Team.