Managed Services

Councils are constantly challenged to meet the rising expectations of customers within their own financial and resource constraints. Although fully committed to change, these constraints such as skill gaps and insufficient or inadequate technology often undermine actual service delivery improvement.

As the potential and complexity of technology increases, Civica’s Managed Services can deliver the people, processes and infrastructure necessary to sustain local service levels, with improved economies, and at a predictable cost base.

Flexibility and choice; our tailored solutions put you in control

Civica’s approach to Managed Services involves working with Council management and staff to develop a business continuity model that is closely aligned with your business and strategic IT objectives. We recognise the unique geographical, resource and communication issues faced by many Councils and we provide a choice of scaleable Managed Services solutions that allow you to take full advantage of our experience and expertise.

Disaster Recovery Service

Civica can offer Council the establishment of a highly secure Disaster Recovery environment designed to ensure that Council can continue to operate and deliver services to their community in the event of a disaster.

System Administration Service

Civica’s qualified technical staff utilise best practice processes to administer your systems. This complete set of technical services can be delivered remotely or on-site, ensuring optimum system performance, access to the latest software upgrades and consistent, secure data back-up.

Authority Managed Service

Civica will take responsibility for the complete management of your Authority software applications. Our experienced staff will manage the hardware, software and people required to run your applications delivering optimum efficiency and performance in a reliable and secure environment.

Fully Managed Service

Civica will manage your complete IT infrastructure with the capacity to encompass your applications, hardware, desktop, security, IT resources and telecommunications. This is a high level service that enables you and your staff to focus 100% on the business and strategic objectives of Council.

To learn more about Civica’s Business Continuity Services email info@civica.com.au or contact our National Sales Team.